Refund Policy

Last Updated: June 2026

At Valênse, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unworn, unused, and in its original condition.
• All original tags and packaging must be included.
• Proof of purchase is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale
• Gift cards
• Products that have been worn, washed, damaged, or altered after delivery

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping Costs

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the problem as quickly as possible.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it must follow the standard return procedure.

Contact Us

For return requests or refund inquiries, contact us at:

Email: support.valense@gmail.com

Website: Valense.shop