Shipping Policy

Last Updated: June 2026

At Valênse, we aim to deliver your order safely and as quickly as possible.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• Europe: 5–10 business days
• United States & Canada: 7–12 business days
• Rest of World: 7–15 business days

Please note that shipping times may vary depending on your location and external factors such as customs or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

Tracking Orders

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes

Valênse is not responsible for any customs fees, import duties, or taxes that may apply to your order. These charges are determined by your local customs authority.

Delays

While we strive to meet all delivery estimates, delays may occur due to:

• High demand periods
• Shipping carrier issues
• Customs processing

We appreciate your patience in these situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

Valênse is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Valênse is not responsible for lost or stolen packages once they are marked as delivered.

If you experience any issues, we recommend contacting the shipping carrier directly.

Contact Us

If you have any questions about your shipment, please contact us:

Email: support.valense@gmail.com
Website: Valense.shop

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